At Ursula Dreamcraft, we take pride in the quality of our DIY crafting products. While we do not offer general returns or exchanges, we understand that issues may occasionally arise. Please read our return and refund policy carefully.

  1. All Sales Are Final
    Due to the handcrafted and customized nature of many of our items, all purchases are considered final. We do not accept returns or exchanges for reasons such as change of mind, incorrect item selection, or dissatisfaction with the product once received.
  2. Damaged or Defective Items
    If you receive a product that is damaged, defective, or incomplete, please notify us within 48 hours of receiving your order. We will gladly investigate the issue and, if eligible, arrange for a replacement or refund.
  3. Reporting an Issue
    To report a damaged or defective item, please email us at:
    📧 [email protected]
    Include the following in your email:
  • Full name
  • Order number
  • Clear photos of the item and packaging
  • Description of the issue
  1. Items Not Eligible for Refund
    Refunds will not be issued for the following:
  • Requests made after 48 hours from delivery
  • Items damaged due to customer misuse or handling
  • Orders refused at the time of Cash on Delivery
  1. Cash on Delivery Orders
    Since all orders are Cash on Delivery (COD), payment is made at the time of delivery. No pre-payment is required. Refunds for eligible COD orders will be issued through bank transfer only.
  2. Contact Us
    If you have questions or concerns about your order or this policy, please reach out to us at:
    📧 [email protected]