Thank you for shopping with Ursula Dreamcraft! We strive to deliver your DIY crafting products in a timely and secure manner. Please review our shipping policy below.

  1. Processing Time
  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • If we experience a high volume of orders, processing may take slightly longer. In such cases, you will be notified by email.
  1. Shipping Methods & Delivery Time
  • We partner with trusted courier services for domestic deliveries.
  • Estimated delivery time is 3–7 business days after processing, depending on your location.
  • Remote or rural areas may experience slightly longer delivery times.
  1. Cash on Delivery (COD)
  • All orders are shipped with Cash on Delivery as the only accepted payment method.
  • Please ensure that someone is available at the delivery address to receive and pay for the order in cash.
  1. Shipping Charges
  • Shipping charges (if applicable) will be clearly mentioned at checkout before confirming your order.
  • Occasionally, we may offer free shipping promotions.
  1. Delays
  • Delivery times may be affected by factors such as weather, logistics issues, or public holidays.
  • Ursula Dreamcraft is not responsible for delays caused by courier services or external factors beyond our control.
  1. Order Tracking
  • Once your order is shipped, you will receive a notification via email or SMS with tracking details (if applicable).
  • For assistance with tracking, please contact us at [email protected].
  1. Undeliverable Packages
  • If an order is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Additional delivery fees may apply.
  1. Contact Us
    For any shipping-related questions, please contact our support team:
    📧 Email: [email protected]